Shipping policy

Last updated: 07/09/2025

Thank you for shopping with Jaipurwaale. This policy explains how we process and deliver your order.

1) Where we ship

• India: We ship across India via shiprocket.

• International: Currently not available. For special requests, email [support@jaipurwaale.in].

2) Processing time

• Ready-to-ship items: Dispatch in 1–2 business days after order confirmation/payment.

• Made-to-order / customization / resizing: Please allow 5–10 business days (timeline is shown on the product page).

• Orders placed on weekends or public holidays are processed the next business day.

3) Estimated delivery time (after dispatch)

• Metro cities: 2–5 business days

• Non-metro / Tier-2 & 3 cities: 3–7 business days

• Remote/ODD areas: 5–10 business days

These are estimates; delays can occur due to courier routing, weather, strikes, or peak season.

4) Shipping fees

• Prepaid orders: Free shipping on orders ₹[999] and above; ₹[79] for orders below ₹[999].

• Cash on Delivery (COD): If enabled, ₹[49] COD fee applies. COD available for orders up to ₹[15,000] and selected pincodes only. Courier may call for OTP before delivery.

5) Order tracking

• Once dispatched, you’ll receive an email/SMS/WhatsApp with tracking.

• Tracking may take up to 24 hours to activate after the courier picks up your parcel.

6) Delivery attempts & address issues

• Couriers usually make up to 2–3 attempts. If undelivered or refused, the parcel returns to us.

• Reshipment can be arranged; actual reshipping charges may apply.

• Please provide a complete address and active phone number. We can’t reroute parcels once in transit.

7) Packaging & insurance

• Every item is shipped in tamper-evident, secure packaging.

• If your package looks opened/damaged, refuse delivery and contact us within 24–48 hours with photos/video.

8) Damages, missing items, wrong product

• Share unboxing video + photos and your order number within 48 hours of delivery at [support@jaipurwaale.in].

• After verification, we’ll arrange a replacement, exchange, or refund/store credit as per our Return & Refund Policy.

9) Multiple-item orders

• We may ship items separately to speed up delivery. You’ll receive tracking for each shipment.

10) Delays outside our control (force majeure)

• We are not liable for delays due to events beyond our control (weather, lockdowns, customs, carrier delays, etc.). We’ll support you with updated tracking and courier coordination.

11) Taxes & duties

• Domestic (India): Prices are inclusive/exclusive of GST as shown at checkout.

• Any local octroi/entry charges (rare) are payable by the customer where applicable.